Omada Services

Support Services

We apply our best-practice processes and standardized implementation approach to transform, streamline and automate identity governance

Our Focus is Customer Success 

At Omada, we don’t just deliver an identity governance product, we are focused on ensuring your ongoing success with your identity solution. Therefore, a Customer Success Manager is assigned to each customer, whose only role is to ensure that your identity governance project is a success.   

The Omada Customer Success Team is a single point of contact for customers. The team will ensure that the right resources are assigned to help progress the project or solve any issue at hand. 

Omada Service Desk supports you when you need it 

Omada Servic Desk is your entry point for any service requests or feature requests. Our Service Desk is staffed with skilled support engineers and service delivery managers who are there to serve you and who will handle any incoming requests from your organization.   

Our team ensures that you receive timely progress notifications. Access to the ITSM-system is also provided allowing the latest status of your ticket to be viewed at any time.  

Reports on agreed Key Performance Indicators (KPIs) are provided regularly to ensure constant improvement in efficiency and an optimal customer experience. 

OMADA IDENTITY CLOUD SaaS
IDENTITY PROCESS+ Best practice Process Framework
OMADA ACADEMY E-learning and Training
IDENTITY PROJECT+ Deployment and Operations Methodology
OMADA IDENTITY CLOUD SaaS
IDENTITY PROCESS+ Best practice Process Framework
OMADA ACADEMY E-learning and Training
IDENTITY PROJECT+ Deployment and Operations Methodology

OUR DIFFERENCE

Best in class identity governance framework

Omada’s four building blocks are based on 20 years of experience and deliver rapid and reliable results that give organizations the maximum value of their IAM investment.  

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