A configurable connectivity framework that enables fast and reliable development of new connectors, especially for SaaS applications, using configuration rather than code development.
Leverage identity governance processes within ITSM tools for fluid and secure access workflows, with full audit trail
An integrated identity governance and administration (IGA) and IT service management (ITSM) solution streamlines business processes, empowers business users and administrators alike, and improves the overall security posture of the organization. The combination of strong IGA and ITSM maximizes business output while ensuring strong security. Administrators can create seamless workflows to request access to related and approved business resources with full reporting capabilities for documentation and compliance. Furthermore, integrating IGA and ITSM enables all business requests to be performed from a single user interface, keeping users in applications that they’re already comfortable with.
Integrating IGA and ITSM applications helps organizations centralize all identity access rights, ensuring that employees can request, review, and track access to the various applications that exist throughout hybrid, cloud, and multi-cloud environments. To streamline the access request process, Omada has created a ServiceNow application: Omada Service Catalog. By integrating Omada’s comprehensive identity and access management solutions with the powerful capabilities of ServiceNow, the app enables seamless user lifecycle management, efficient access provisioning, and robust security protocols. This integration not only simplifies the user experience but also boosts productivity by centralizing access management tasks. By providing a unified interface for access requests and monitoring, the Omada ServiceNow app ensures a cohesive and intuitive user journey. This integration improves access management functionalities and capabilities including:
The technology offered within Omada Identity Cloud and ServiceNow allows for rich configuration and adoption options based on your business needs. There are four different types of integration options:
In the sections below, we explain each integration type and give examples of the associated use cases.
Organizations looking to accelerate time-to-value can take advantage of the OOTB functionality provided by the Omada Service Catalog application. We provide the following functionality without any additional configuration necessary:
In this integration option, Omada is used for the governance and administration of ServiceNow accounts. Entitlements for all ServiceNow accounts are based on policies or access requests, ensuring that the right identities (employees, contractors, interns, auditors, etc.) have access to the right resources.
Visibility is a crucial factor in ensuring effective IGA governance. Having a clear understanding of the compliance level of ServiceNow, and other onboarded applications and systems, is essential for maintaining a secure and well-managed environment. This is where the Omada Compliance Workbench comes into play. The Workbench offers a centralized dashboard that provides compelling insights into onboarded systems and the data they protect. Users can easily understand the compliance status through intuitive traffic light indicators, and the option to delve deeper into each view for more detailed information. What sets the Omada Compliance Workbench apart is its flexibility and ability to take immediate action—it enables users to configure unique Key Performance Indicators (KPIs) tailored to their specific business needs, facilitating the monitoring of progress and highlighting potential areas of concern. The Workbench empowers administrators to take immediate remedial actions, ensuring that any issues are promptly addressed.
Complexity, security, or integration limitations may require organizations to provision accounts or entitlements to certain systems manually. Omada’s ServiceNow integration helps streamline this process. In Omada Identity Cloud, users can request access to a target system. After the access request has been approved, a ServiceNow ticket is automatically created and routed to the target system’s owner(s) to grant access.
Figure 1: Process of indirect provisioning of accounts and entitlements in ServiceNow governed by Omada
Organizations that use the development and configurability options in ServiceNow to build applications that mimic company-specific processes can also use the rich set of APIs exposed by Omada to build any workflow, including the possibility to retrieve relevant identity, account, and entitlement data. Customers often build contractor onboarding processes to onboard new contractors and manage access for them.
The benefits of integrating ServiceNow with Omada include streamlining business services, empowering end users, and improving security posture. While ServiceNow focuses on service-oriented standards such as ITIL and standards such as ISO 20000 “Requirements for IT Service Management Processes,” Omada also offers a focus on automation and IT security standards such as ISO 27001 which covers “Requirements for an Information Security Management System “.
The integration of Omada Identity Cloud and ServiceNow presents a strategic approach that enhances organizational processes, security, and user experiences. This integration not only streamlines access requests and provisioning, but also ensures that the right individuals have access to the appropriate resources within complex hybrid, cloud, and multi-cloud environments. The unified interface simplifies user interactions, reducing the need for proficiency in multiple tools. Whether it’s through governance, indirect provisioning, out-of-the-box integration, or tailored additional integrations, this partnership empowers organizations to efficiently manage identity access rights, enhance compliance, and elevate security measures.
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A configurable connectivity framework that enables fast and reliable development of new connectors, especially for SaaS applications, using configuration rather than code development.
ServiceNow’s cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make workflow so employees and customers can be more connected, innovative, and agile.
See how simple it is to provide end users with a unified platform to request access to all business resources, securely. Improve efficiency, reduce risk, and simplify compliance.
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