Omada and ServiceNow

An integrated identity governance and administration (IGA) and IT service management (ITSM) solution streamlines business processes, empowers business users and administrators alike, and improves the overall security posture of the organization. The combination of strong IGA and ITSM maximizes business output while ensuring strong security through seamless workflows for users to request access to related and approved business resources with full reporting capabilities for documentation and compliance. Read on to learn how Omada and ServiceNow work together.

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Integrating Omada and ServiceNow

IGA and ITSM applications help organizations centralize all identity access rights, and ensure that people can request, review, and track access to the various applications that exist throughout hybrid, cloud and multi-cloud environments.

Integrating Omada with ServiceNow allows joint customers to generate transparency of who has access to what, for what reason, and when, based on requests. The integration improves access management functionalities and capabilities including:

• Unified application for access requests within ServiceNow
• Enable all identities to request access to business resources and applications, whether on mobile, tablet, or desktop
• Eliminate the need for business users to be fluent in multiple tools for accessing specific resources

There are three different types of integration options. The technology offered within the two product offerings allows for rich configuration and adaptation based on organizational requirements:

• Governance. Governance and administration of ServiceNow accounts and entitlements within Omada
• Provisioning. Indirect provisioning of accounts and entitlements in ServiceNow governed by Omada
• Integration. Specific integrations from ServiceNow to Omada, utilizing the rich set of APIs provided to third-party integrations

In the sections below, we explain each integration type and give examples of the associated use cases.

Governance and Administration of ServiceNow

Omada is used for governance and administration of ServiceNow accounts and entitlements to the entire workforce based on policies or access requests and ensures that the right identities (employees, contractors, interns, auditors, etc.) have access to the provided functionality. The Omada Compliance Workbench renders compelling insights about systems and protected data, visualizing the compliance level for each application and system. It provides a high-level overview with traffic light indicators and the ability to drill down into detailed access, and the ability to easily configure unique KPIs to monitor progress. With a single click, it is possible to instantly execute remediation activities for critical findings.

Figure 1: Use case of governance and administration of ServiceNow accounts and entitlements within Omada

Indirect Provisioning

If an organization is manually provisioning accounts or entitlements to a target system, the basis for this decision might be related to the complexity, security, or integration options of the system. Using Omada, it is possible to determine the provisioning need and create associated tickets in ServiceNow for agents to fulfill.

Figure 2: Process of indirect provisioning of accounts and entitlements in ServiceNow governed by Omada

Figure 3: Use case of indirect provisioning of accounts and entitlements in ServiceNow governed by Omada

Integration

Organizations that use the development and configurability options in ServiceNow to build applications that mimic company-specific processes can also use the rich set of APIs exposed by Omada to make access requests, retrieve relevant identity, account, and entitlement data.

Figure 4: Use case 1 – Specific integrations from ServiceNow to Omada

Figure 5: Use case 2 – Specific integrations from ServiceNow to Omada

Figure 6: Use case 3 – Specific integrations from ServiceNow to Omada

Improving Security, Compliance, and Efficiency

The benefits of integrating ServiceNow with Omada include streamlining business services, empowering end users, and delivering a general improvement of the overall security posture. While ServiceNow focuses on service-oriented standards such as ITIL and standards such as ISO 20000 “Requirements for IT Service Management Processes,” Omada also offers a focus on automation and IT security standards such as ISO 27001 which covers “Requirements for an Information Security Management System “.

Key Features of the integration between Omada and ServiceNow include:

• Business users being able to request access
• Business users selecting contexts to request in
• Filter resources on system
• Filter out already assigned resources
• Control which resources are available to be requested in ServiceNow
• Select validity
• See the status of access request

Key Benefits of integrating Omada and ServiceNow include:

• Enable all identities to request access to business resources and applications whether on mobile, tablet, or desktop, within a single interface
• Provide a native experience directly in ServiceNow for all business requests
• Eliminate the need to have business users be fluent in multiple tools for accessing specific resources