A configurable connectivity framework that enables fast and reliable development of new connectors, especially for SaaS applications, using configuration rather than code development.
Leverage identity governance processes within ITSM tools for fluid and secure access workflows, with full audit trail
An integrated identity governance and administration (IGA) and IT service management (ITSM) solution streamlines business processes, empowers business users and administrators alike, and improves the overall security posture of the organization. The combination of strong IGA and ITSM maximizes business output while ensuring strong security through seamless workflows for users to request access to related and approved business resources with full reporting capabilities for documentation and compliance. Read on to learn how Omada and ServiceNow work together.
IGA and ITSM applications help organizations centralize all identity access rights, and ensure that people can request, review, and track access to the various applications that exist throughout hybrid, cloud and multi-cloud environments.
Integrating Omada with ServiceNow allows joint customers to generate transparency of who has access to what, for what reason, and when, based on requests. The integration improves access management functionalities and capabilities including:
There are three different types of integration options. The technology offered within the two product offerings allows for rich configuration and adaptation based on organizational requirements:
In the sections below, we explain each integration type and give examples of the associated use cases.
Omada is used for governance and administration of ServiceNow accounts and entitlements to the entire workforce based on policies or access requests and ensures that the right identities (employees, contractors, interns, auditors, etc.) have access to the provided functionality. The Omada Compliance Workbench renders compelling insights about systems and protected data, visualizing the compliance level for each application and system. It provides a high-level overview with traffic light indicators and the ability to drill down into detailed access, and the ability to easily configure unique KPIs to monitor progress. With a single click, it is possible to instantly execute remediation activities for critical findings.
Figure 1: Use case of governance and administration of ServiceNow accounts and entitlements within Omada
If an organization is manually provisioning accounts or entitlements to a target system, the basis for this decision might be related to the complexity, security, or integration options of the system. Using Omada, it is possible to determine the provisioning need and create associated tickets in ServiceNow for agents to fulfill.
Figure 2: Process of indirect provisioning of accounts and entitlements in ServiceNow governed by Omada
Figure 3: Use case of indirect provisioning of accounts and entitlements in ServiceNow governed by Omada
Organizations that use the development and configurability options in ServiceNow to build applications that mimic company-specific processes can also use the rich set of APIs exposed by Omada to make access requests, retrieve relevant identity, account, and entitlement data.
Figure 4: Use case 1 – Specific integrations from ServiceNow to Omada
Figure 5: Use case 2 – Specific integrations from ServiceNow to Omada
Figure 6: Use case 3 – Specific integrations from ServiceNow to Omada
The benefits of integrating ServiceNow with Omada include streamlining business services, empowering end users, and delivering a general improvement of the overall security posture. While ServiceNow focuses on service-oriented standards such as ITIL and standards such as ISO 20000 “Requirements for IT Service Management Processes,” Omada also offers a focus on automation and IT security standards such as ISO 27001 which covers “Requirements for an Information Security Management System “.
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A configurable connectivity framework that enables fast and reliable development of new connectors, especially for SaaS applications, using configuration rather than code development.
ServiceNow’s cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make workflow so employees and customers can be more connected, innovative, and agile.
See how simple it is to provide end users with a unified platform to request access to all business resources, securely. Improve efficiency, reduce risk, and simplify compliance.
Let us show you how Omada can enable your business.