Javi: Omada’s AI Assistant – Transforming Identity Governance with Conversational AI

Historically, Identity Governance and Administration (IGA) has been prone to complexity, which is why enterprises are seeking simpler, more intuitive ways to protect and manage user access. Recent studies show that AI-driven IGA solutions are quickly gaining traction to address these challenges. Gartner’s Market Guide for Identity Governance and Administration¹ suggests that organizations leveraging AI often achieve increased efficiency and reduced risk and that by 2028, at least one-third of business decisions will be made semi-autonomously or fully autonomously with the help of AI agents, up from less than 1% today².

Omada addresses this need with Javi, an AI Assistant that brings conversational identity governance to Microsoft Teams. Javi simplifies tasks like access requests and retrieving documentation using natural language.

A Smarter, More Intuitive Way to Manage Access

One of the biggest challenges for occasional users of security systems is the complexity of traditional interfaces. Time-consuming navigation, unclear workflows, and the fear of making mistakes often deter users from following proper procedures. As a result, “shadow IT” frequently emerges, with employees bypassing official processes to access the resources they need.

This is where Javi helps. By allowing users to simply type an instruction in natural language, such as “I need access to the HR Portal” in Teams, Javi eliminates the burden of navigating cumbersome interfaces. For those managing high volumes of requests daily—like busy IT or security teams—Javi acts as a personal assistant. Its conversational approach not only provides essential context behind each request but also ensures it reaches the appropriate approver, delivering relevant insights to minimize the risk of manual errors.

Intelligence That Elevates Decision-Making

At the heart of Javi’s decision-making power lies its generative AI kernel. Drawing on contextual information about requesters, established business rules, and organizational policies, Javi offers relevant suggestions and tailors workflows to each unique situation. It can provide insights on whether an access request aligns with least-privilege access principles or how it fits into a Zero Trust security model.

Streamlined Approvals and Notifications

One of Javi’s standout capabilities is its handling of notifications and approvals. A significant part of IGA involves tracking outstanding tasks—granting or revoking access and ensuring each request passes through the proper approval channels. By integrating natively into Microsoft Teams, Javi centralizes all these tasks into a single channel.

For example, a team lead who needs to approve an access request no longer has to open a separate dashboard or sift through multiple email threads. Instead, a conversational prompt within Teams might say, “Tina from Marketing has requested access to the Sales CRM. Approve?” The user can respond directly within the chat, and Javi automatically documents the decision, logging the rationale and timestamps in the background.

Your Go-To Source for Documentation

Beyond facilitating approvals, Javi serves as a comprehensive knowledge repository. Anyone can pose a question—like “How do I set up a new user in Omada Identity Cloud?”—and Javi will draw from official product documentation to deliver a clear, direct answer. This not only saves time during troubleshooting but also reduces the burden on support teams. Users receive contextual, real-time responses right within the tools they already use, making it easier to adopt and fully leverage Omada Identity Cloud.

A Platform That Grows With You

At its core, Javi is designed to be extensible. While its initial capabilities focus on common access request workflows, the architecture supports rapid skill development and deployment. As Omada expands Javi’s functionality—into areas such as role management, compliance monitoring, and audit support—organizations can adopt these new features with minimal effort.

For instance, a manager might eventually rely on Javi to handle a variety of identity tasks, from granting temporary project-based access to producing a full audit trail for the compliance team. Because the platform is built for modular expansion, these capabilities can be introduced as seamlessly as new features in a mobile app.

Looking Ahead

Javi will be generally available starting in early May, with an ambitious roadmap that extends well beyond simplifying access requests. Upcoming enhancements include features like access reviews, advanced identity security posture assessments, and deeper audit functionalities. Each new feature will expand Javi’s ability to guide users, deliver insights, and adapt to the evolving security landscape.

As digital identity grows in complexity, tools that combine intelligence and simplicity will become essential for enterprises striving to maintain strong governance without overburdening end users. Javi embodies Omada’s vision of a future where identity management is not only secure and compliant but also intuitive and user-friendly.

In Summary

Enterprises face a growing need to manage digital identity responsibly while maintaining user convenience. With Javi, Omada’s AI Assistant, organizations can streamline their IGA processes by minimizing administrative overhead, automating routine tasks, and surfacing intelligence that promotes informed decision-making. Backed by the growing adoption of AI in cybersecurity, Javi offers a pragmatic path forward in navigating identity governance in an increasingly complex digital world.

1. Gartner, 2021. Market guide for identity governance and administration. Gartner. Available at: https://www.gartner.com/ [Accessed 3 April 2025].

2. Chandrasekaran, A., Verma, A., Poitevin, H., Seth, D., D’Hoinne, J., Tyagi, N. and Andrews, W., 2025. Predicts 2025: AI and the future of work. Gartner, 25 March. Available at: https://www.gartner.com/ [Accessed 3 April 2025].