Zendesk

Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.  

Functionality

Connectivity between Omada and Zendesk enables organizations to:


  1. Request Access Rights
  2. Provision and Deprovision Access
  3. Reconcile Accounts
  4. Review Access


  1. Perform Advanced Risk Scoring
  2. Classify Data
  3. Initiate Emergency Lockout


Supporting Resources

      Supported Objects and Operations

      System objectsOmada Identity Data ModelOperations
      UsersAccountsCreate, read, update, delete
      GroupsResourcesRead
      OrganizationsResourcesRead
      RolesResourcesRead
      Group membershipsResource assignmentsCreate, read, update, delete
      Organization membershipsResource assignmentsCreate, read, update, delete
      Role assignmentsResource assignmentsCreate, read, update, delete

      The Omada Configurable Connectivty Framework offers:


      1. Template-driven connectivity for ease of implementation
      2. Flexible data model


      1. Adaptable and extensible data fields and attributes
      2. Choice of multiple authentication methods


      A configurable connectivity approach provides an efficient, reliable and fast alternative that is better suited to the dynamic, hybrid IT environment where connectivity is a continuous activity. This connector for Omada and Zendesk can be leveraged using Omada’s configurable connectivity framework, which supports standard connectors for SCIM, REST, OData, LDAP, PowerShell, .CSV, .NET, SQL, and SOAP.

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