ServiceNow Relay

ServiceNow is a cloud-based SaaS (Software-as-a-Service) platform that automates organizational processes and delivers a consistent, consumer-like experience.

 

Functionality

The ServiceNow Relay connector offers out-of-the-box support for creating Requests and Request Items (RITM). By leveraging the ServiceNow REST API, it provides flexibility to configure custom task mappings and objects beyond the standard Request and Request Item types. When a job is relayed to ServiceNow, the connector dynamically determines its status by querying the Request state and Request Item state. This enables accurate identification of completed, failed, pending, and partially completed Requests, ensuring comprehensive job tracking and management.

 

Supported Objects and Operations

ResourcePossible operations
RequestCreate, read
Request itemCreate, read

 

The Omada Configurable Connectivty Framework offers:


  1. Template-driven connectivity for ease of implementation
  2. Flexible data model


  1. Adaptable and extensible data fields and attributes
  2. Choice of multiple authentication methods


A configurable connectivity approach provides an efficient, reliable and fast alternative that is better suited to the dynamic, hybrid IT environment where connectivity is a continuous activity. This connector for Omada and ServiceNow Relay can be leveraged using Omada’s configurable connectivity framework, which supports standard connectors for SCIM, REST, OData, LDAP, PowerShell, .CSV, .NET, SQL, and SOAP.

 

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